Common queries answered

Frequently asked Questions

Our estimated Delivery time within Colombo and suburbs (within 1 to 3 working days). Out of Colombo city (within 3 to 5 working days)

If you note there is a delay in receiving your order, please contact us on our hotlines 071 269 5878 or 0112611337(Mon-Fri 8:30am – 4:30pm)

You can return & get it exchanged within 14 working days from the delivery date. A shipping fee is charged for exchange from Bata.lk. Free Exchange is only possible from select Bata outlets, provided the style you are looking to exchange is available in the outlet in your city.

Please contact our customer service team on ​+94712695878 or 0112 633 792 (weekdays between 8:30am and 4:30pm) to let us know new delivery address​

Once the order been proceed Bata.lk team will notify the order status, tracking number and courier hotline via email. If you have not received your email after 3pm on a weekday after placing an order feel free to contact our hotline 071 269 5878 or 0112611337 state your order number and ask for status of order.

You can contact our customer service 071 269 5878 via SMS or Whatsapp, as well for quick assistance. Or dial 0112 633 792 between 8:30am and 4:30pm (Mon-Fri).

We only deliver shoes islandwide within Sri Lanka.

Yes depends on the quantity which you have ordered! For charges on orders containing more than 1 pair of shoes please check our chart in the Shipping Policy section in our Terms and Conditions page here – https://bata.lk/terms-and-conditions/

Still need help?

For Online Orders on www.bata.lk : Dispatch and other Online related queries please contact us Between 8:30am and 4:30pm (Mon-Fri)
We are closed on Weekends, Poya, Mercantile and Public holidays and other selected special Company closure days.

Hotline Numbers : 071 269 5878 or 0112 611 337 Email : batalanka@gmail.com

For Corporate and Bulk Orders : Please contact us via call, text or whatsapp
on : 071 269 5878

Between 8:30am and 4:30pm (Mon-Fri)
We are closed on Weekends, Poya, Mercantile and Public holidays and other selected special company closure days.

Email your bulk requirement to batalanka@gmail.com with :

- Size breakdown (How many pairs in each size)

- Shoe style you have chosen article number (picture / screen shot as an


- For a new shoe style please send us your product specification along with colours.

Island wide Delivery

Doorstep Delivery

Hassle Free Purchase

Trusted Name

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa